Terms of Services
This website belongs to Jenson & Jenson Lubricants, 452 Bhushan Bhawan, Azadpur Delhi - 110033, India.
Jenson & Jenson Lubricants will not be liable to you for the following loss or damage (including costs or expenses relating to or arising out of such loss or damage) whether arising from contract, tort (including negligence), breach of statutory duty, contribution or otherwise, and whether or not Jenson & Jenson Lubricants has been made aware of the possibility of such loss or damage which might arise from the use of this website or any of the information contained therein:
indirect or consequential loss;
loss of revenue, business, profits, interest or anticipated savings;
loss of goodwill or reputation;
loss of or damage to records or data including, but not limited to, any costs of regenerating or restoring any lost or damaged records or data;
penalties, fines or other sanctions imposed by any governmental or other regulatory body;
third party claims for loss or damage or other compensation;
any loss or damage relating to or arising out of any Content you download or otherwise obtain through the Site;
any loss or damage to your computer or other computer systems that results from your downloading any of the Content or otherwise through your use of the Site;
Products and Services Availability Because international information is provided at this Web site, not all products or services mentioned may be available in your country.
Links to Third Party Sites This Web Site may contain links to third party sites. If you access those links, you will leave the Jenson & Jenson Lubricants website. Access to any other internet site linked to this Web site is at the user’s own risk and Jenson & Jenson Lubricants is not responsible for the accuracy or reliability of any information, data, opinions, advice or statements made on these sites. We do not accept any liability in connection with any such sites or links. Jenson & Jenson Lubricants provides these links merely as a convenience and the inclusion of such links does not imply an endorsement.
Your use of this website and downloads from it, and the operation of these terms and conditions, shall be governed in accordance with the Indian Law, Delhi Jurisdictions. The Delhi courts shall have exclusive jurisdiction over any dispute arising out of your use of this website.
Offers of Employment. There have been several instances recently of persons unknown claiming to offer employment on behalf of this company in return for the payment of a fee. All persons who receive such offers are warned that no offers of employment are made by this company under any circumstances unless an applicant has first of all been interviewed personally in the Regional / Corporate offices by the company’s officials. No responsibility is accepted by the company / its directors and officers for any offer of employment issued by persons unknown / not authorised by the Company unless the above formalities are completed.
Payment Terms
100% advance payment via Online Transfer/ Cheque Transfer /DD
F.A.Q. & Refund Policy
Refund/Cancellation - We take great pride in our reputation for quality products and excellent service. It is important to us that you are completely satisfied with your purchase. With that in mind, the following policy for refunds and returns is in effect:
Orders paid in advance
Any orders paid in advance may be cancelled for refund prior to the delivery. If applicable, credit or debit card processing fee equal to the amount charged by Jenson & Jenson Lubricants card processor may be deducted from the amount credited.
Bulk deliveries of fuels or lubricating oils
Once the product ordered has been delivered to the customer’s storage tank or equipment, there will be no refund made. It is the customer’s responsibility to be sure that all tanks (with the exception of residential heating oil tanks) are properly labeled with respect to the product contained within. If our drivers attempt to make a scheduled delivery and are not able to, as a result of access not available to the fill, non-cancellation, or other reason beyond our control, a delivery charge will be charged to the customer.
If an erroneous delivery is made and it is our fault, we will make every effort to resolve the problem. If the wrong product is put into a customer’s tank or equipment and the product is not suitable for the intended use, Jenson & Jenson Lubricants will, with the tank or equipment owner’s permission, and providing it is physically possible, remove the product from the tank and issue a credit or refund for all charges relating to the delivery. In this situation, if the customer has another use for the resulting downgraded product (i.e. if undyed road diesel is put into a dyed off-road diesel tank, etc.) Jenson & Jenson Lubricants, only with the customer’s knowledge and approval, re-bill the product at a reduced price as the downgraded product.
Packaged deliveries of lubricants, metalworking fluids, and other non-bulk items
If a product is ordered, paid for, and found by us not to be in stock we will immediately credit or refund all charges relating to the purchase. You will be notified of this and given the option of having your order filled when the product is back in stock.
We accept returns for credit, refund, or exchange within 7 days of the sale if the product returned is in its original package and unopened. If the customer ordered the wrong product and it is unopened and in its original package we will still accept the return for credit, refund, or exchange, however, a 15% restocking charge may apply.
If a wrong product is received and it is found to be our fault we will accept the product for return and issue full credit or refund even if the product has been opened. If this occurs it is the customer’s responsibility to check the product upon receipt to be sure the product is that which was ordered. The customer must notify us immediately if this occurs. Opened or partially used returns will not be accepted if we are not notified within 4 days of the receipt of the product. It is also the customer’s responsibility to order the correct product for their application. Jenson & Jenson Lubricants is not responsible for a customer ordering a product that is incorrect for their intended use of that product.
In the event of a customer receiving the wrong product, but one that is acceptable for the intended use of that product, the customer may be offered a price reduction to keep and use the product. Acceptance of this offer is at the discretion of the customer.
All products are guaranteed to be of acceptable quality for their designated use and meet manufacturer’s specifications. If a customer has any concerns regarding this, they should notify Jenson & Jenson Lubricants immediately. In this case, Jenson & Jenson Lubricants may pass liability to its supplier and take a sample of the product for laboratory analysis. Pending analysis, credit, refund, or exchange may be made subject to the terms and conditions listed above.